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eXtrepreneurs

Selected by Forbes India as One of the Top 200

Our company ReFit Global has been selected by Forbes India as one of the Top 200 with Global Business Potential. Thanks to our amazing team for making it happen!

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Hear them out

Co-founder and CEO Saket Saurav

“With my extensive experience of 7-8 years in this industry, we have built a strong network of partners. The launchof ReFit Global’s website marks a pivotal moment, bridging the gap between the company and its ever- growing customer base. Taking the next natural step, we are ready to embark on an online journey, to immense the power of direct consumer engagement. Our aim is to create an unprecedented community, an ecosystem where individuals are not mere spectators, but active participants.”

Read More
  • yourstory.com

    Setting standards: A Delhi startup is trying to bring quality assurance to India’s refurbished device market. New Delhi-based bootstrapped startup ReFit Global generated

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  • issuewire.com

    Refit Global, a leading provider of refurbished phones in Delhi. It is proud to announce its continued commitment to excellence and innovation in the technology sector.

    Read more 
  • PRESSNEWS.BIZ

    In a world where technology evolves at a rapid pace, the allure of the latest gadgets often leaves us chasing the newest releases, discarding older

    Read more 

No Questions

Asked

Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

HOW

How to file a Replacement Request?

Customers can request a replacement request by -

  • Emailling: support@refitglobal.com
  • Phone: 9355177199

Our support team will create a ticket to address your complaint.

CONTACT US
  • Wrong Product Delivered

    If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.

  • Defective Product

    If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.

  • Damaged Product

    In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.

  • Wrong Quantity Delivered

    If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

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Have a question ? We are here to help

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.