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Frequently Asked Questions

Explore our FAQs for answers about buying refurbished phones from Refit Global.

Clear your doubts before buying

Refit Global specializes in refurbished phones

Refit Global offers high-quality refurbished phones at competitive prices.

Yes, all phones undergo rigorous testing to ensure quality and functionality.

Absolutely. Each phone is backed by a warranty for peace of mind.

Yes, Refit Global offers a hassle-free return policy for customer satisfaction.

Our experts meticulously inspect and repair phones to like-new condition.

Yes, all phones are unlocked and ready to be used with any carrier.

Yes, we offer various grades to accommodate different budgets and preferences.

Yes, you'll receive a tracking number to monitor your shipment's progress.

Client questions after purchase

When we send your product, we provide an invoice with it. You will also receive a soft copy. If you haven't received it, please contact us at support@refitglobal.com and we will send you the invoice again.

Yes, refurbished devices are fully functional and thoroughly tested to work like new. Refurbished products will always have all of their parts, from the screen to the battery or charger, in perfect working order. Refurbished items, on the other hand, are not the same as 'used' ones. If any parts on a refurbished product are not up to a new product's functioning quality, they will be replaced with genuine spares. We run over 65 quality tests to ensure the gadget is fault-free, and the test results are shared with you to earn your trust. In any case, if you purchase a refurbished device from ReFit Global, it will be fully functional and operational.

In order to claim a warranty please connect with us over support@refitglobal.com

No. You will not receive a physical warranty card. Your warranty will be auto-applicable as per your invoice date till the next six months. For any customer grievances you can write to us on support@refitglobal.com

You can pay with debit/credit cards of Visa & MasterCard. Other digital modes include Net Banking, RuPay, Freecharge, and MobiKwik.

A charger, a data cable, a thank you note, and a SIM slot opening tool are included with your device. All accessories are device compatible and may or may not be original, but they must operate to the best of their ability.

Unable to find satisfactory answers ? Contact Support

BUYING REFURBISHED BUYING SMART

  • A Used Device goes through multiple checks so that an existing issue can be fixed and product becomes hassle free
    to use.

  • Our device has undergone an exhaustive quality testing process consisting of 47 steps.

  • It's Now as good as new and at amazing costs with assured warranty in other words a 100% Trust of Refit.

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Learn how every Product is refurbished and Graded

  • Fully Restored

    Repaired & Restored to work just like new.

  • Quality Check

    Rigorous quality checks are Performed on each device.

  • Certified Refurbished

    Certified, Graded & Replaced in a brand new box.

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  • Certified, Graded by Professional

  • MONTHS ASSURED WARRANTY

  • Easy 3 Days Replacement Policy*

At ReFit

We make sure you get the Highest Quality at lowest price.

No Questions

Asked

Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

HOW

How to file a Replacement Request?

Customers can request a replacement request by -

  • Emailling: support@refitglobal.com
  • Phone: 9355177199

Our support team will create a ticket to address your complaint.

CONTACT US

Conditions for Accepting Replacement Requests

  • Wrong Product Delivered

    If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.

  • Defective Product

    If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.

  • Damaged Product

    In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.

  • Wrong Quantity Delivered

    If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

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Have a question ? We are here to help

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.