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No Questions

Asked

Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

HOW

How to file a Replacement Request?

Customers can request a replacement request by -

  • Emailling: support@refitglobal.com
  • Phone: 9355177199

Our support team will create a ticket to address your complaint.

CONTACT US

Conditions for Accepting Replacement Requests

  • Wrong Product Delivered

    If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.

  • Defective Product

    If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.

  • Damaged Product

    In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.

  • Wrong Quantity Delivered

    If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

1 4

Have a question ? We are here to help

What products are covered under the NQA policy?

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

What conditions qualify for a replacement under this policy?

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

What conditions disqualify a replacement request?

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

How do I raise a replacement request?

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

What happens after I file a replacement request?

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.

Detailed Overview of Policies

No Questions Asked (NQA) Replacement Policy

At ReFit Global, we want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied, we offer a No Questions Asked (NQA) Replacement policy to ensure you receive the best customer service possible.

Eligibility for Replacement

Return Period: Replacement requests are accepted within 7 days from the date of delivery.

Condition of Product: The product must be in unused, unwashed, and resalable condition with all original packaging, tags, and accessories intact.

Non-Eligibility: The following categories of products may not be eligible for replacement:

Under what conditions can I replace my product?Replacement are accepted under the following cases:

Wrong Product – Wrong color / size / style / model delivered

Defective Product - Manufacturing defect / Non-functioning

Damaged Product – Physical damage / Tampered product or packaging, only if customer have the unboxing video

Wrong Quantity – Missing Products / Parts

Note : In case of Damaged / Missing Product, the replacement request should be filed within 48 hours of delivery.

Replacement requests will be reviewed by the support team of Refit Global.

After approval, pickup of the product will be arranged through our courier partners.

After the product is received, it is verified against your claim and accordingly, Replacement will be initiated. Please note that Replacement would depend upon the stock availability.

In case of stock unavailability of the same model, customers will be informed & asked for replacement with another model. This action will be subject to customer approval only.

Replacement Process

Request Submission: To initiate a replacement, log into your ReFit Global account and navigate to the "My Orders" section. You can also contact our customer support team at support@refitglobal.com or call us at 9355177599 for assistance.

Assessment of Request: Our customer support team will assess your request and confirm eligibility. If the product qualifies for a replacement, our team will guide you through the next steps.

Product Return: If the replacement is approved, you must return the product to us in its original condition. For defective or damaged products, please ensure that you return any accessories or complimentary items that came with the product. Our support team will inform you if any specific instructions are needed.

Replacement Dispatch: Once the returned product is received and inspected, a replacement will be dispatched to you within 3-5 business days, subject to stock availability. If the requested product is out of stock, we will notify you and provide alternatives based on your preference.

Shipping Charges

ReFit Global Covers Return Shipping Costs: If the product is defective, damaged, or does not match the description, ReFit Global will cover the return shipping costs.

How to Request a Replacement

Login: Visit your ReFit Global account and go to the "My Orders" section.

Select the Order: Find the order you want to replace and select the "Request Replacement" option.

Submit Details: Provide the necessary details and select the reason for the replacement request.

Contact Support: Alternatively, you can contact our support team at support@refitglobal.com or call 9355177599 for assistance. Our team will verify the issue and help you with the process.

General Terms & Conditions

Inspection Upon Return: All returned products will be inspected to ensure they meet the conditions mentioned above. This includes:

Pre-Booking & Prepaid Orders: Pre-booking amounts are non-refundable if the order is canceled after shipment. However, if the order is canceled before shipment, the pre-booking amount will be refunded.

Product Warranty: All products sold by ReFit Global are covered by a limited warranty as specified on the warranty card or the product page. Warranty claims can be made by contacting our support team.

Customer Responsibility: It is the customer’s responsibility to report any product issues within 48 hours of delivery for efficient processing of replacement or refund requests. If the product is physically damaged, customers must provide an unboxing video as proof of the issue.

Policy Amendments: ReFit Global reserves the right to amend or update the NQA Replacement Policy at any time. Customers are encouraged to review the policy periodically.

Legal Disclaimer

Damaged Products: In cases of physical damage, customers are required to provide video proof of unboxing to help our support team assess the issue accurately.

Stock Availability: ReFit Global does not guarantee product availability at all times. If a replacement is not available, customers will be notified and may be offered a refund or alternative options.

By purchasing from ReFit Global, you agree to these terms and conditions. For more information, please contact our support team for assistance.

Contact Us

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BUYING REFURBISHED BUYING SMART

  • A Used Device goes through multiple checks so that an existing issue can be fixed and product becomes hassle free
    to use.

  • Our device has undergone an exhaustive quality testing process consisting of 47 steps.

  • It's Now as good as new and at amazing costs with assured warranty in other words a 100% Trust of Refit.

1 2

Learn how every Product is refurbished and Graded

  • Fully Restored

    Repaired & Restored to work just like new.

  • Quality Check

    Rigorous quality checks are Performed on each device.

  • Certified Refurbished

    Certified, Graded & Replaced in a brand new box.

1 2

  • Certified, Graded by Professional

  • MONTHS ASSURED WARRANTY

  • Easy 3 Days Replacement Policy*

At ReFit

We make sure you get the Highest Quality at lowest price.

No Questions

Asked

Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

HOW

How to file a Replacement Request?

Customers can request a replacement request by -

  • Emailling: support@refitglobal.com
  • Phone: 9355177199

Our support team will create a ticket to address your complaint.

CONTACT US

Conditions for Accepting Replacement Requests

  • Wrong Product Delivered

    If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.

  • Defective Product

    If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.

  • Damaged Product

    In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.

  • Wrong Quantity Delivered

    If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

1 2

Have a question ? We are here to help

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.