CUSTOMER PROTECTION

Warranty Policy

Our commitment to quality and customer satisfaction with every refurbished device

Home Warranty Policy

6 Months Warranty

All ReFit products come with a standard 6-month warranty covering manufacturing defects.

47+ Quality Checks

Every device undergoes rigorous quality checks before being certified for sale.

3 Days Easy Return

Report any issues within 3 days of purchase for our Dead-on-Arrival policy.

Extended Warranty

Option to extend your warranty coverage for additional peace of mind.

QUALITY ASSURANCE

Our Commitment to Quality

At ReFit Global, we stand behind every device we sell. Our comprehensive warranty policy is designed to give you confidence in your purchase and ensure your satisfaction.

Every device undergoes a 47+ point quality check
Certified technicians handle all repairs and refurbishments
Genuine replacement parts used for all repairs
Nationwide network of authorized service centers

Learn More About Our Process

WARRANTY DETAILS

Comprehensive Warranty Information

Everything you need to know about your ReFit Global device warranty

Warranty Terms & Conditions

6-Month Standard Coverage

All ReFit products include 6 months warranty covering manufacturing defects from the date of purchase.

Proof of Purchase Required

Valid invoice must be presented for all warranty claims.

Authorized Repairs Only

Warranty repairs must be conducted at ReFit Global's Authorized Service Centers.

Extended Warranty Option

Extended warranty must be registered within 2 weeks of purchase.

What's Not Covered

Physical & Liquid Damage

Cracks, drops, water exposure, or any physical damage.

Software Issues

Problems from app installations, updates, or viruses.

Unauthorized Repairs

Devices repaired by unofficial service centers.

Normal Wear & Tear

Faded color, button wear, or natural depreciation.

How to Claim Warranty

Visit Service Center

Visit the nearest ReFit Global Authorized Service Center with your device.

Provide Documentation

Bring your original purchase invoice and all accessories.

Get Resolution

If a manufacturing defect is confirmed, your device will be repaired or replaced.

Defective Product Policy

Dead-on-Arrival (DOA) Policy

Report non-functional devices within 3 days of purchase for immediate replacement.

Replacement Process

Same model replacement if available
Refund or coupon if unavailable

Required Items

Original packaging and accessories
Purchase invoice with date

Common Warranty Questions

How long is the standard warranty period?

All ReFit Global products come with a standard 6-month warranty covering manufacturing defects from the date of purchase.

Can I extend my warranty coverage?

Yes, ReFit Global offers extended warranty options that can be purchased within 2 weeks of your device purchase. Extended warranty provides additional coverage for 3, 6, or 12 months beyond the standard warranty period.

What should I do if my device stops working?

If your device stops working, first check if the issue is covered under warranty. Then visit your nearest ReFit Global Authorized Service Center with your device, original purchase invoice, and all accessories for inspection and service.

Is physical damage covered under warranty?

No, physical damage such as cracks, broken parts, dents, scratches, or any damage resulting from accidental drops or external impact is not covered under the standard warranty. Similarly, liquid damage is also excluded from warranty coverage.

How long does the repair process take?

Standard repair time is typically 3-7 business days, but may vary depending on the nature of the issue and availability of parts. You will be informed of the estimated timeline when you submit your device.

Will my data be safe during repairs?

ReFit Global is not responsible for any data loss that may occur during the repair process. We strongly recommend backing up all important data before submitting your device for service.

SUPPORT

Need Further Assistance?

Our customer support team is available to help you with any warranty-related questions or concerns.

WhatsApp Support

Get quick assistance via WhatsApp

+91 9355177599

Email Support

Send us an email anytime

support@refitglobal.com

Visit a Store

Find a ReFit store near you

Contact Support

No Questions

Asked

Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

HOW

How to file a Replacement Request?

Customers can request a replacement request by -

Emailling: support@refitglobal.com
Phone: 9355177199

Our support team will create a ticket to address your complaint.

Conditions for Accepting Replacement Requests

Wrong Product Delivered
If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.
Defective Product
If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.
Damaged Product
In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.
Wrong Quantity Delivered
If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

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Have a question ? We are here to help

What products are covered under the NQA policy?

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

What conditions qualify for a replacement under this policy?

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

What conditions disqualify a replacement request?

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

How do I raise a replacement request?

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

What happens after I file a replacement request?

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.