Warranty Policy

1. Proof of purchase (Invoice) is required to claim the warranty.
2. Warranty repairs will be done only by authorized service centers.
3. If the customer is outside the service center’s area, they must bring or send the device to the nearest authorized service center at their own cost and risk.
4. The warranty is not extended after repair; it continues from the original purchase date.
5. Only defective parts will be repaired or replaced, not the entire device.
6. Refit Global may use new, refurbished, or reconditioned parts for repairs.

The warranty does not cover transportation costs to the service center.

At ReFit Global, we stand behind the quality of our Superb Grade devices and offer you peace of mind with the following warranty terms:

• All Superb Grade devices come with a one-year (12 months) warranty covering the main device, from the date of delivery.
  
• Clarifying, the included charging accessories and battery (i.e., charger, power/charging cable, battery) are covered for a period of six (6) months only, from the date of delivery.
  
• This warranty applies only to defects in materials and workmanship under normal use and does not cover damage caused by misuse, negligence, unauthorized modifications, or external factors (such as water, fire, theft, etc.)
• This warranty supersedes any previous warranty statement for Superb Grade devices.
• For other grades along with complete terms and exclusions, please refer to T&Cs below
  
  
  

1. Physical or Liquid Damage – Cracks, broken parts, or water damage are not covered.
2. Heating Issue While Charging – If the phone gets warm while charging, it is not a defect and is not covered.
3. Software Issues – Problems caused by updates, app installation, or software errors are not covered.
4. iOS Update Issues – If problems start after updating iOS, the warranty does not cover it.
5. Display Damage from Mishandling – Lines, spots, or dots on the display due to drops or mishandling are not covered.
6. Battery & Accessories – Battery health, swelling, backup issues, and non-approved chargers are not covered.
7. Normal Wear & Tear – Scratches, dents, faded color, and minor defects are not covered.
8. Unauthorized Repairs – If the device is repaired by an unofficial service center, the warranty becomes void.
9. Rooting or Jailbreaking – If the user modifies the software (rooting, jailbreaking), the warranty is void.
10. Insect or Pet Damage – If the device is damaged by rats, cockroaches, or other animals, it is not covered.
11. Acts of Nature – Damage due to fire, flood, earthquake, lightning, or power surges is not covered.

Lost Data – ReFit Global is not responsible for lost files, apps, or data during repair. Customers should back up data before submitting the device.

1. If your product does not work properly as soon as you open the box, you must report it within 3 days of purchase.
2. To get help, visit the nearest ReFit Authorized Service Center or contact ReFit customer care. Bring the original box, all accessories, and the purchase invoice.
3. The service center will check the product to confirm if there is a genuine manufacturing defect.
4. If a manufacturing defect is found:

• The product may be replaced.
• If the same model is not available, you may get a refund or a ReFit purchase coupon of the same value.

If there is no manufacturing defect or the issue is caused by misuse, warranty terms will not apply.

1. Visit the ReFit Global Authorized Corporate office or customer support via WhatsApp.
2. Bring the original box, all in-box accessories, and the invoice.
3. Back up your data and remove personal information before submitting the device.
4. If a manufacturing defect is confirmed, ReFit Global may repair, replace, or issue a refund/coupon, depending on stock availability.

If the issue is not covered under warranty, repairs will be available at a chargeable cost.