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Warranty Policy

Our commitment to quality and customer satisfaction with every refurbished device

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Our Warranty Highlights

Every ReFit device comes with our standard warranty protection to ensure your peace of mind

6 Months Warranty

All ReFit products come with a standard 6-month warranty covering manufacturing defects.

47+ Quality Checks

Every device undergoes rigorous quality checks before being certified for sale.

3 Days Easy Return

Report any issues within 3 days of purchase for our Dead-on-Arrival policy.

Extended Warranty

Option to extend your warranty coverage for additional peace of mind.

QUALITY ASSURANCE

Our Commitment to Quality

At ReFit Global, we stand behind every device we sell. Our comprehensive warranty policy is designed to give you confidence in your purchase and ensure your satisfaction.

  • Every device undergoes a 47+ point quality check
  • Certified technicians handle all repairs and refurbishments
  • Genuine replacement parts used for all repairs
  • Nationwide network of authorized service centers
Learn More About Our Process
Our Commitment to Quality
WARRANTY DETAILS

Comprehensive Warranty Information

Everything you need to know about your ReFit Global device warranty

Warranty Terms & Conditions

6-Month Standard Coverage

All ReFit products include 6 months warranty covering manufacturing defects from the date of purchase.

Proof of Purchase Required

Valid invoice must be presented for all warranty claims.

Authorized Repairs Only

Warranty repairs must be conducted at ReFit Global's Authorized Service Centers.

Extended Warranty Option

Extended warranty must be registered within 2 weeks of purchase.

What's Not Covered

Physical & Liquid Damage

Cracks, drops, water exposure, or any physical damage.

Software Issues

Problems from app installations, updates, or viruses.

Unauthorized Repairs

Devices repaired by unofficial service centers.

Heating Issue While Charging

If the phone gets warm while charging, it is not a defect and is not covered.

iOS Update Issues

If problems start after updating iOS, the warranty does not cover it.

Display Damage from Mishandling

Lines, spots, or dots on the display due to drops or mishandling are not covered.

Battery & Accessories

Battery health, swelling, backup issues, and non-approved chargers are not covered.

Rooting or Jailbreaking

If the user modifies the software (rooting, jailbreaking), the warranty is void.

Insect or Pet Damage

If the device is damaged by rats, cockroaches, or other animals, it is not covered.

Acts of Nature

Damage due to fire, flood, earthquake, lightning, or power surges is not covered.

Lost Data

ReFit Global is not responsible for lost files, apps, or data during repair. Customers should back up data before submitting the device.

Normal Wear & Tear

Faded color, button wear, or natural depreciation.

How to Claim Warranty

1

Visit or Call Customer Support

Visit the ReFit Global Corporate Office with your device or call Customer Support for pick up .

2

Provide Documentation

Bring your original purchase invoice and all accessories.

3

Get Resolution

If a manufacturing defect is confirmed, your device will be repaired or replaced.

Defective Product Policy

Dead-on-Arrival (DOA) Policy

Report non-functional devices within 3 days of purchase for immediate replacement.

Conditions

  • If there is no manufacturing defect or the issue is caused by misuse, warranty terms will not apply.
  • The service center will check the product to confirm if there is a genuine manufacturing defect.

Required Items

  • Original packaging and accessories
  • Purchase invoice with date

Warranty Policies in Detailed

Warranty Terms

  1. Proof of purchase (Invoice) is required to claim the warranty.
  2. Warranty repairs will be done only by authorized service centers.
  3. If the customer is outside the service center’s area, they must bring or send the device to the nearest authorized service center at their own cost and risk.
  4. The warranty is not extended after repair; it continues from the original purchase date.
  5. Only defective parts will be repaired or replaced, not the entire device.
  6. Refit Global may use new, refurbished, or reconditioned parts for repairs.

The warranty does not cover transportation costs to the service center.

What is NOT Covered in Warranty

  1. Physical or Liquid Damage – Cracks, broken parts, or water damage are not covered.
  2. Heating Issue While Charging – If the phone gets warm while charging, it is not a defect and is not covered.
  3. Software Issues – Problems caused by updates, app installation, or software errors are not covered.
  4. iOS Update Issues – If problems start after updating iOS, the warranty does not cover it.
  5. Display Damage from Mishandling – Lines, spots, or dots on the display due to drops or mishandling are not covered.
  6. Battery & Accessories – Battery health, swelling, backup issues, and non-approved chargers are not covered.
  7. Normal Wear & Tear – Scratches, dents, faded color, and minor defects are not covered.
  8. Unauthorized Repairs – If the device is repaired by an unofficial service center, the warranty becomes void.
  9. Rooting or Jailbreaking – If the user modifies the software (rooting, jailbreaking), the warranty is void.
  10. Insect or Pet Damage – If the device is damaged by rats, cockroaches, or other animals, it is not covered.
  11. Acts of Nature – Damage due to fire, flood, earthquake, lightning, or power surges is not covered.

Lost Data – ReFit Global is not responsible for lost files, apps, or data during repair. Customers should back up data before submitting the device.

Defective Product Policy (Mobile, Tablets, and Wearables)

  1. If your product does not work properly as soon as you open the box, you must report it within 3 days of purchase.
  2. To get help, visit the nearest ReFit Authorized Service Center or contact ReFit customer care. Bring the original box, all accessories, and the purchase invoice.
  3. The service center will check the product to confirm if there is a genuine manufacturing defect.
  4. If a manufacturing defect is found:
  • The product may be replaced.
  • If the same model is not available, you may get a refund or a ReFit purchase coupon of the same value.

If there is no manufacturing defect or the issue is caused by misuse, warranty terms will not apply.

How to Claim Warranty

  1. Visit the ReFit Global Authorized Corporate office or customer support via WhatsApp.
  2. Bring the original box, all in-box accessories, and the invoice.
  3. Back up your data and remove personal information before submitting the device.
  4. If a manufacturing defect is confirmed, ReFit Global may repair, replace, or issue a refund/coupon, depending on stock availability.

If the issue is not covered under warranty, repairs will be available at a chargeable cost.

Common Warranty Questions

How long is the standard warranty period?

All ReFit Global products come with a standard 6-month warranty covering manufacturing defects from the date of purchase.

Can I extend my warranty coverage?

Yes, ReFit Global offers extended warranty options that can be purchased within 2 weeks of your device purchase. Extended warranty provides additional coverage for 3, 6, or 12 months beyond the standard warranty period.

What should I do if my device stops working?

If your device stops working, first check if the issue is covered under warranty. Then visit your nearest ReFit Global Authorized Service Center with your device, original purchase invoice, and all accessories for inspection and service.

Is physical damage covered under warranty?

No, physical damage such as cracks, broken parts, dents, scratches, or any damage resulting from accidental drops or external impact is not covered under the standard warranty. Similarly, liquid damage is also excluded from warranty coverage.

How long does the repair process take?

Standard repair time is typically 3-7 business days, but may vary depending on the nature of the issue and availability of parts. You will be informed of the estimated timeline when you submit your device.

Will my data be safe during repairs?

ReFit Global is not responsible for any data loss that may occur during the repair process. We strongly recommend backing up all important data before submitting your device for service.

SUPPORT

Need Further Assistance?

Our customer support team is available to help you with any warranty-related questions or concerns.

WhatsApp Support

Get quick assistance via WhatsApp

+91 9355177599

Email Support

Send us an email anytime

support@refitglobal.com

Visit a Store

Find a ReFit store near you

Contact Support

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BUYING REFURBISHED BUYING SMART

  • A Used Device goes through multiple checks so that an existing issue can be fixed and product becomes hassle free
    to use.

  • Our device has undergone an exhaustive quality testing process consisting of 47 steps.

  • It's Now as good as new and at amazing costs with assured warranty in other words a 100% Trust of Refit.

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Learn how every Product is refurbished and Graded

  • Fully Restored

    Repaired & Restored to work just like new.

  • Quality Check

    Rigorous quality checks are Performed on each device.

  • Certified Refurbished

    Certified, Graded & Replaced in a brand new box.

1 2

  • Certified, Graded by Professional

  • MONTHS ASSURED WARRANTY

  • Easy 3 Days Replacement Policy*

At ReFit

We make sure you get the Highest Quality at lowest price.

No Questions

Asked

Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

HOW

How to file a Replacement Request?

Customers can request a replacement request by -

  • Emailling: support@refitglobal.com
  • Phone: 9355177199

Our support team will create a ticket to address your complaint.

CONTACT US

Conditions for Accepting Replacement Requests

  • Wrong Product Delivered

    If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.

  • Defective Product

    If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.

  • Damaged Product

    In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.

  • Wrong Quantity Delivered

    If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

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Have a question ? We are here to help

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.