Shipping policy

To ensure a prompt processing of your replacement or refund, please make sure the aforementioned conditions are met.

For refurbished products, the specific damage conditions can be found on the product page.

If any of the above conditions are not met, the field executive will decline the return.

Refunds for eligible products will be processed once the seller receives the returned item.

Please note that the pre-booking amount paid is non-refundable and non-transferable if you refuse the order upon delivery. However, the amount will be refunded if the order is cancelled before shipment.

• Where can I check the status of my return? You can check the status of your return by visiting the 'My Orders' section of your ReFit Global account or by contacting our Helpdesk.

 

• When will I receive my replacement if I request one?

 

To check the status of your replacement, please visit 'My Orders' or contact our support team.

 

 

• The replacement process begins after the original delivered item is picked up. For more details, please refer to the SMS and email we send you regarding your replacement request or reach out to our Helpdesk on any working day.

 

• Can items be returned after the specified time period in the Returns Policy?

 

No, sellers will not accept returns after the time period specified in the returns policy.

 

 

• Do I need to return the accessories when returning a product? Yes, please return any accessories that came with the product along with the item itself.

 

• What should I do if I have an issue with my product after the return period?

 

All products sold on ReFit Global are covered under a limited warranty for the duration mentioned in the warranty card or on the website at the time of purchase. Please log a support ticket for warranty claims by Contacting us.

 

1. Under what conditions is a refund issued?

 

 Refunds are initiated only if the product is returned within the specified return period (3 days from the date of delivery) for the following reasons:

 

1. Mismatch between the received product and the ordered product
2. Functional defect in the product
3. Unavailability of replacement or failure to avail replacement
4. Grade of the phone delivered does not match the grade mentioned on the website.

 

1. Why is my bank still deducting EMI payments even though I have cancelled my order?

Please contact your card issuing bank for assistance regarding the continued deduction of EMI payments.

 

1. When will I receive my refund if my order has been cancelled?

Once your order is cancelled and you receive confirmation from us that your refund has been initiated, it will be credited to your original payment mode. The refund process may take 7-10 days to reflect in your bank account or credit card, depending on your bank.

 

1. I have returned my product. When will I receive my refund? Refunds are initiated once the seller receives the returned device. The refund will be credited to your bank account, credit card, or original payment mode. It may take 7-10 days to reflect, depending on your bank.

 

1. How can I check the status of my refund? You can contact our help desk at support@refitglobal.com to inquire about the status of your refund.

 

1. How will I receive a refund for a returned item that I paid for with the Pre-Booking/Prepaid option?

 For your Pre-Booking/Prepaid order, the refunded amount will be credited to your bank account. Please update your bank account details with our Helpdesk when requesting a refund.

For cash on delivery payment mode.

In case an order is shipped and not accepted by the customer, the company reserves the right to forfeit the partial payment amount.