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Enjoy hassle-free replacements within 7 days of delivery for eligible Refurbished and Warranty products.

Process After Filing a Request

Request Review

The support team at Refit Global reviews all replacement requests.

Pickup Arrangement

If approved, the product will be picked up through our courier partners.

Product Verification

Once received, the product will be verified against the customer’s claim.

Replacement Initiation.

Alternate replacement will proceed only upon customer approval.

Conditions for Accepting Replacement Requests

Wrong Product Delivered
If you receive a product that is not what you ordered, such as an incorrect color, size, style, or model, we will gladly accept a replacement request.
Defective Product
If the product you received has manufacturing defects or is non-functional, a replacement will be arranged to ensure you receive a fully working item.
Damaged Product
In the event that your product arrives physically damaged or with tampered packaging, we will process a replacement request.
Wrong Quantity Delivered
If the order you received is missing any products or parts, we will accept a replacement request to fulfill the correct quantity.

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What products are covered under the NQA policy?

The NQA policy applies only to Refurbished products and those covered under warranty. It does not apply to non-warranty devices like PREXO and similar categories.

What conditions qualify for a replacement under this policy?

Replacements are accepted if:

• A wrong product (color, size, style, or model) is delivered.

• The product is defective (manufacturing defect or non-functional).

• The product is damaged (physical damage or tampered packaging) with an unboxing video as proof.

• There are missing parts or incorrect quantities in the package.

What conditions disqualify a replacement request?

Replacement requests will not be accepted if:

• The product has water or physical damage caused after delivery.

• The product is returned without the original packaging, labels, or accessories.

• The serial number or motherboard seal is tampered.

• Damaged/missing product claims are reported 48 hours after delivery.

How do I raise a replacement request?

You can raise a replacement request by:

• Calling: 9355177199

• Emailing: support@refitglobal.com

A support executive will assist you in filing a ticket for your complaint.

What happens after I file a replacement request?

• The support team will review your request.

• Upon approval, a pickup will be arranged through our courier partners.

• The product will be verified against your claim.

• If approved, the replacement will be initiated, subject to stock availability. If the same model is unavailable, you’ll be contacted to approve an alternate replacement.

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